I’ve also always been fascinated by the inability of businesses to take my money. They spend millions marketing to me, then totally fumble when I want to close the deal.
It sure does. For more than a month and a half—since December 1, in fact—I’ve been trying to get Rogers Cable to pony up on their end of a deal that my condo board arranged. It should be so simple: I work for a company that deals almost entirely with the exact settop boxes that Rogers provides, and even if I didn’t I’m more than capable of installing it. I’ve placed seven phone calls to three different service representatives trying to get a box. I’ve told the same reps repeatedly that I don’t need a tech to come out to install a box (i.e. plug it in), and that the notice of service from Rogers specifically stated that they’d be willing to courier a box to me if that’s my preference, but they insist that installation by one of their techs is necessary, and that a technician will get back to me that afternoon or the next day to schedule an appointment, and that it doesn’t usually take them this long
.
Doesn’t that bug you?
Nope. I’m way past bugged. I’m ready to go to the condo board to see if I can’t get Rogers cited for breach of contract, or something to that effect. Think that’ll get their attention?