The Bank Job, part 1

I took my first steps in changing banks yesterday, by contacting several banks to find out if they support current browsers and alternative operating systems. Initial contact was made via direct e-mail to Bank of Montreal, Citizens Bank of Canada, and ING Direct; banks that provide only form-based communication to their customer service departments were immediately ruled out. The only response I’ve received so far is an automated one from the Bank of Montreal, who promise that Every effort will be made to respond to your inquiry within 48 hours.

Granted, I sent my queries on the Friday afternoon before a long weekend, but I had hoped for better, particularly from the two banks that offer only online service. Contrast with the question I asked to E*TRADE Canada, which garnered a detailed personal response within half an hour.

More to come….